Terms of purchase

Terms and conditions for Glenn of Sweden

The company Glenn of Sweden AB (8307184021XXXX) is headquartered in Stockholm. The company's postal address is Sweden, Stockholm post nr. 16562 Maltesholmsvägen Glenn of Sweden. If you would like to get in touch with us, send an email to kund@g-nnofsweden.se with your case and contact details, and we will get back to you shortly.

Ordering

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. If there is anything wrong with the order confirmation, please contact us immediately by email to kund@g-nnofsweden.se

Delivery

Our normal delivery times are 5-12 working days. NOTE! Orders placed on weekends will be shipped the following Monday at the earliest. Due to high traffic at the postal service, delays may occur. We therefore ask you to bear with us as this is beyond our control. If delays in delivery occur (without us having notified you of a longer delivery time), please contact us at the email address: kund@g-nnofsweden.se Please note that additional customs and VAT fees may apply as you, as a customer, are a private importer of the product you are ordering.

Prices

All prices in the store are stated in SEK and all prices include 25% VAT. We reserve the right to price changes caused by price changes from suppliers, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received the goods you have ordered.

1 When exercising your right of withdrawal:

You must notify us of your withdrawal. The message should be sent to us at kund@g-nnofsweden.se Your message should clearly state your name, address, e-mail address, order number and which goods the return applies to. You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notice. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging. We reserve the right to deduct from the refund amount an amount corresponding to the decrease in value compared to the original value of the product in the event of a used or damaged product.

2 The right of withdrawal does not apply to:

  • Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.
  • Products that are in the nature of a sealed audio or video recording and where the seal has been broken by you.
  • Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
  • Services that have been completed and where you have expressly agreed to the service commencing without the right of withdrawal.
  • Goods that can deteriorate quickly, such as food.
  • Serial numbers of newspapers or magazines.

For more about the statutory right of withdrawal, see here.

Complaints and claims

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge. You must always contact us for approval before returning a defective product. The complaint should be sent immediately after the defect has been discovered.

How do you proceed in the event of a complaint?

Any errors and defects should always be reported to kund@g-nnofsweden.se , where you state your name, address, e-mail address, order number and a description of the error. If we are unable to fix the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish General Complaints Board, see arn.se.

Limitation of liability

We do not accept any liability for indirect damages that may arise due to the product. We do not accept any liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions or reduced or non-existent deliveries from suppliers. Furthermore, we do not accept any liability for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

Product information

We reserve the right to any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products, as some color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

Information about Cookies

According to the Electronic Information Act, visitors to a website must be informed that cookies are used. The information in the cookie is used to track the user's browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency's website.

Personal information

By shopping at Glenn of Sweden AB, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We never sell or pass on your information to third parties without a legal basis. Glenn of Sweden AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed in order to be able to handle your order and in cases where you have requested newsletters or campaign offers - in order to be able to adapt marketing to your individual needs.

What is personal data?

Personal data is any information that can be directly or indirectly attributed to a natural person.

What data do we store?

In order to process your order and answer questions related to your order (customer service), we store your first name, last name, address, telephone number, email address, IP address and purchase history. Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

Legal basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns and similar mailings are carried out with your consent.

What data is shared and for what purpose?

  • Payment provider: When making purchases, information is shared with our payment provider to complete the purchase and to protect against fraud.
  • Shipping companies: In order to deliver your orders and complete our agreement, we share specific information with the shipping company.
  • Newsletter: If you have chosen to subscribe to our newsletter, your information will be shared with our newsletter provider.

The right of access

You have the right to receive extracts of all information we hold about you. Extracts are delivered electronically in a readable format.

Right to rectification

You have the right to ask us to update incorrect information or supplement incomplete information.

The right to be forgotten

You can request that the data concerning you be deleted at any time, with certain exceptions (e.g. if we must retain it to comply with legal obligations).

Data Protection Officer

Glenn of Sweden is responsible for the storage and processing of personal data in the online store.

How we protect your personal data

We use SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information.

Changes to the General Terms and Conditions

We reserve the right to make changes to the Terms and Conditions at any time. Changes to the Terms and Conditions will be posted online on the Website. The changed Terms and Conditions are deemed accepted upon ordering or visiting the Website.

Dispute and choice of law

In the event of a dispute that cannot be resolved with customer service, you as a customer can contact the Swedish National Board of Complaints (arn.se). For residents of other EU countries, disputes can be submitted to the European Commission's mediation service. Disputes shall be interpreted in accordance with Swedish law and regulations.