Return Policy

RETURNS AND REFUNDS
At Glenn of Sweden, your satisfaction is our top priority. We offer a 14-day right of return according to the Consumer Purchase Act. Here's everything you need to know about our return and refund policy:

RETURN CONDITIONS

Return period:

  • You have the right to return a product within 14 days of receiving it.

The product:

  • The product must be in new condition, unused and in its original packaging.

Exception:

  • Returns of hygiene items, underwear or special orders are only accepted if the product is defective or damaged upon delivery.

HOW TO RETURN A PRODUCT

  1. Contact us:

    • Send an email to kund@g-nnofsweden.se with your order number and reason for the return.

  2. Return shipping:

    • Return shipping is paid by the customer, except in the case of complaints about defective or incorrect products.

  3. Send the product to:
    Glenn of Sweden
    Maltesholmsvägen 147
    16562 Hasselby
    Phone: 070-0130050

REFUNDS

  • Once we have received and inspected your return, the refund will be processed within 7 business days.
  • The refund will be made via the same payment method used for the purchase.

Late or missing refunds:

  1. Check your bank account.
  2. Contact your credit card company – it may take a few days for the refund to appear.
  3. Contact your bank as processing times may vary.
  4. If you still have not received your refund, please contact us at kund@g-nnofsweden.se

CHANGES

  • We only exchange products that are defective or damaged.
  • Would you like to exchange for the same item? Contact us via email for instructions on how to proceed.

RETURN SHIPPING

  • The customer is responsible for return shipping, unless the return is for a defective or incorrect product.
  • Send an email to kund@g-nnofsweden.se to receive detailed instructions about the return address and process.

CONTACT US
Do you have any more questions about returns or refunds? Contact us via email at kund@g-nnofsweden.se . We are here to help you!